Mobility Barometer 2025

How we feel about the workshop coming to us – instead of the other way around 

Since the early days of the automobile, one thing has been self-evident: when something goes wrong with the car, we go to the workshop. But what happens if we turn that around – at a time when so many other services are becoming increasingly convenient for customers? The answer may surprise you. 

Doing your banking from the sofa or buying clothes on your phone – habits that have become second nature for many. Digital progress and fierce competition have made everyday life far smoother for consumers than it used to be. 

But what about car-related services, which still play a central role in our daily lives? If the car needs repairs, wouldn’t it be convenient if a technician came to your home or workplace instead? 

The answer may surprise you. The workshop still has a firm place in our car-owning lives. Six in ten people across the Nordics prefer taking their car to the workshop, and this attitude has remained stable since the first Mobility Barometer in 2022. 

At the same time, there is a clear minority who would rather choose the opposite. Just under one in five – 18 percent – say they would prefer to have their car repaired by a professional at home or at work. This preference has also remained consistent over time. 

Differences between countries – and between age groups 

There are also differences between the countries, most notably in Denmark, where more people now want their car repaired at home instead of at the workshop. 18 percent hold this view today, compared with only 11 percent four years ago. Support for using a workshop has meanwhile declined from 67 to 59 percent. 

Swedes appear to be moving in the opposite direction, with 16 percent now preferring home service compared with 20 percent four years ago. 

There is also a clear age pattern. One in three people aged 35 to 49 prefer to have the service done at home or at work, while 55 percent still choose the workshop. And those over 50? Eight in ten continue to prefer the traditional option.